01
Available options
Local pickup
Pickup is offered only for products and locations where inventory is ready and a pickup appointment can be confirmed.
Parcel shipping
Smaller items may ship by parcel carrier. The available service and charge are shown during checkout or order confirmation.
Scheduled delivery
Large or fragile items may require a scheduled delivery window or freight service coordinated with the recipient.
Project delivery
Multi-item and trade orders can be reviewed for consolidated shipping, receiving plans, and phased delivery.
02
Before placing an order
Measure the room and the complete path into it, including doors, halls, stairwells, elevators, turns, and ceiling clearance. Product dimensions do not guarantee that a fully assembled item will pass through the delivery path.
- Confirm the delivery address, phone number, and access instructions.
- Check product and packaged dimensions where available.
- Tell us about stairs, elevators, gates, loading restrictions, or appointment rules.
- Ask whether assembly, room placement, or packaging removal is included; these services are not assumed.
03
Receiving your order
- Review confirmation.Check the item, quantity, address, and selected fulfillment method.
- Prepare access.Clear the delivery path and ensure an authorized adult is available when required.
- Inspect on arrival.Review the packaging and visible condition before the carrier leaves whenever possible.
- Document concerns.Photograph the packaging, shipping label, and affected area, then contact us promptly with the order number.