Information you provide
We may collect your name, email address, phone number, account profile, saved products, shopping cart, billing and delivery details, order information, support messages, product reviews, and trade or project inquiry details. Information required at checkout can vary by payment method, destination, and fulfillment service.
Information collected automatically
When you use the website, we and our service providers may collect device and browser type, IP address, pages viewed, referral information, approximate location derived from IP address, session activity, and security events. Cookies and similar technologies may be used to keep you signed in, preserve a cart, understand site performance, prevent fraud, and remember preferences.
Account and social sign-in
If you create an account, we use the information needed to authenticate you and synchronize account features. If you choose Google or Facebook sign-in, we receive the identifiers and profile information you authorize that provider to share, such as your name and email address. We do not receive your social account password.
Orders and payment information
Product, cart, checkout, and order services may be provided through Shopify and its connected payment providers. Payment credentials are submitted to the payment provider shown at checkout; we do not receive your complete card number. We may receive transaction status, payment method type, billing details, fraud signals, refunds, and other information needed to manage an order.
How we use information
- Operate accounts, carts, saved products, checkout, and customer service.
- Process and fulfill orders, coordinate pickup or delivery, and send service notifications.
- Respond to product, return, trade, and project inquiries.
- Protect customers and the store, prevent fraud, and enforce applicable terms.
- Maintain records, meet legal obligations, analyze performance, and improve the shopping experience.
- Send marketing only where permitted and provide a way to unsubscribe.
How information is shared
We disclose information only as reasonably needed to operate the store or meet legal obligations. Recipients may include ecommerce and payment providers, authentication and database providers, hosting and analytics services, carriers and fulfillment partners, professional advisers, fraud-prevention services, and government or legal authorities when required. We do not sell payment card details.
Data retention and security
We retain information for as long as needed for the purpose collected, account operation, transaction records, support, fraud prevention, dispute resolution, and legal or tax obligations. We use administrative and technical safeguards appropriate to the information, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may update account details, unsubscribe from promotional email, or request access, correction, or deletion of account information. You can delete an eligible customer account from the account panel or review the data deletion page. Certain order, tax, fraud, security, and dispute records may be retained when permitted or required by law.
Children
The store is intended for adults making household or business purchases and is not directed to children. We do not knowingly request that children create purchasing accounts or submit payment information.
Policy changes
We may update this policy as the store, service providers, or legal requirements change. The effective date at the top identifies the current version. Material changes may also be communicated through the website or account contact information when appropriate.
Contact
Privacy questions and requests can be sent to info@eminent-global.com. Include enough detail for us to identify and respond to the request, but do not send passwords or complete payment card numbers by email.